Terms and Conditions
Your use of this Website and/or our services constitutes Your agreement to the following terms and conditions. If You do not agree with any of these terms and conditions, please do not use this Website or Our services.
If You are under legal age of consent for Your respective district, You are not allowed to access or use this Website or Our services. You acknowledge and agree that You must be of legal age to purchase any of Our products or services available on this Website or otherwise.
By submitting an order and/or payment, You are acknowledging that You have read and understand these terms and conditions. By submitting an order and/or payment, You are also agreeing to be legally bound by these terms and conditions, which form the entire agreement between You and AMZ Pro Publisher.
Definition of Terms
"Website" means all online content on AMZ Pro Publisher website pages.
"Customer," "You," or "Yours" mean and refer to you and/or any other person submitting an order to AMZ Pro Publisher on your behalf.
"Company," "We," or "Our" mean and refer to AMZ Pro Publisher, a company registered under the laws of Massachusetts.
"Product" means and refers to all services and products provided by AMZ Pro Publisher to Customer in accordance with his/her Order.
"Order" means an order via phone or e-mail made by Customer to purchase services or products provided by AMZ Pro Publisher. Orders are confirmed by down payments via credit card, cash receipt or bank wire transfer
REFUND POLICY
If the Client requests a refund before the Service Provider starts working on the project, 100% of the payment will be refunded (transaction charges will be deducted). We do our best to support the client and meet their demands. However, in case the resources are mobilized, the customer is not eligible for a refund. Since our team always works with the client to fix any concerns, our first priority will be facilitating customers with the required revision(s). Refunds, if issued, take 5 to 15 days to appear on the customer’s end. A processing fee of USD 250 or 5% of the order amount (whichever is greater) will be applied in all situations. The support staff will offer confirmation of acceptance for the refund request, which can only be submitted using the original payment method used when placing the transaction. You will also get a refund message via the email address you gave at the time of checkout. Please note our refund policy in the following instances:
Change of Mind
We do not refund the amount once the project is initiated by our team. Our project managers review the smallest details with the clients before assigning the projects to relevant teams. Thus, we don’t facilitate refunds in case of a change of mind after order placement.
Low-Quality Delivery
On a delivered product, a customer can only claim a refund under this reason once all the following options are exhausted:
A. If the delivered product does not meet the customer’s requirement as documented at the time of order placement even after revisions.
B. We are devoted to providing 100% satisfaction to our clients and give limitless changes to guarantee satisfactory delivery. We assign, re-assign, and re-write your job to ensure total satisfaction. Reserve FREE Pages for the future, but of the same worth, which you may use at any moment. Suppose we are still unable to provide what you requested. In that case, a refund will be issued based on a mutually agreed-upon proportion (but only when the delivery is completely off the mark).
Late Delivery
We believe in “On Time Delivery.” However, suppose we fail to deliver the requested service on time after at least three tries from your side to reach us. In that case, your refund will be granted if it is shown by documentation evidence that the late delivery was the company’s fault. However, the company believes in sustainable employee dealing. Therefore, we give our team 10 to 15 days of grace time to deliver the project, depending on the nature of the incident that caused the delay in project completion. Also, in case of a refund, we deduct the amount from the total refund to compensate our team for the effort invested in the completed part of the project.
External Influences
External influences include natural disasters and calamities, which can hinder the project, and these instances are out of our control. Thus, any delay or disconnection of communication will not lead to a refund or refund claim.
Refund Time Frame
The time frame for a refund is under 10 days of first submission or order delivery, subject to no revisions a vailed. The company is not entitled to entertain a refund claim after the set time frame.
A. Customers must consider the deadline for claiming a refund at the time of order placement.
B. In case of late delivery due to some minor technical errors, such as grammatical, typing, word count, missing references etc.
C. No refund will be issued based on a low word count.
Copyright & Personal Use
The Products delivered to You are completely original content. The full copyright to the Products and other materials delivered to you is retained by you and you alone. You agree to indemnify, defend, and hold harmless the Company for any and all unauthorized uses you may make of any material available made available to you by Company. Any unauthorized use of the delivered Products and/or content of this Website may subject you to civil or criminal penalties.
No Plagiarism
We do not condone, encourage, or knowingly take part in plagiarism or any other acts of fraud or dishonesty. We strongly adhere to and abide by all copyright laws, and will not knowingly allow any Customer to commit plagiarism or violate copyright laws.
Neither the Company nor any of its affiliates and/or partners shall be liable for any unethical, inappropriate, illegal, or otherwise wrongful use of the Products and/or other written material received from our Website. This includes plagiarism, lawsuits, poor grading, expulsion, academic probation, loss of scholarships/awards/grants/prizes/titles/positions, failure, suspension, or any other disciplinary or legal actions. The buyer of material from our Website is solely responsible for any and all disciplinary actions arising from the improper, unethical, and/or illegal use of the material.
Our policy for using images
We do not own the copyright of images unless specifically designed by our in-house illustrators - hence we do not use copyright images by ourselves. We will simply provide you links of recommended images so you can copy and place by yourself. You may use royalty free images without any worry, however for copyright images you may require to pay the owner(s).
Limitations on Revisions
Editing Orders: We will revise edited content to ensure that no objective or technical errors remain. If no objective or technical errors remain in the content, any further revisions to that content are provided at the sole discretion of the Company.
Ghostwriting Orders: We will revise small segments of written material until that segment is approved by the Client. Once the Client approves of the content that we develop, revisions to that content will be billed at an appropriate editing rate.
Limitation Of Liability
You agree to release and hold the Company and its employees, officers, directors, shareholders, agents, representatives, affiliates, subsidiaries, advertising, promotion and fulfillment agencies, any third-party providers, or sources of information or data and legal advisers (the “Company’s Affiliates”) harmless from any and all losses, damages, rights, claims, and actions of any kind arising from or related to the Products, including but not limited to: (a) telephone, electronic, hardware or software, network, Internet, email, or computer malfunctions, failures or difficulties of any kind; (b) failed, incomplete, garbled or delayed computer transmissions; (c) any condition caused by events beyond the control of the Company that may cause the Product to be delayed, disrupted, or corrupted; (d) any injuries, losses or damages of any kind arising in connection with or as a result of utilizing our services; or (e) any printing or typographical errors in any materials associated with our services. In addition, you agree to defend, indemnify, and hold the Company and Company’s Affiliates harmless from any claim, suit or demand, including attorney’s fees, made by a third party due to or arising out of your utilizing of our services, your violation or breach of these Terms and Conditions, your violation of any rights of a third party, or any other act or omission by you.
Ghostwriting Orders: We will revise small segments of written material until that segment is approved by the Client. Once the Client approves of the content that we develop, revisions to that content will be billed at an appropriate editing rate.
In no event shall the Company be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of or in any way connected with the use of this Website or any information provided on this Website. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.
Amendments
You acknowledge and agree that We may unilaterally change the Privacy policy and the Terms and Conditions. We recommend you reviewing both the pages from time-to-time as any such changes will be reflected in this section of our Website.